Section Ⅲ Writing
1、Part A47. Directions:Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to 1) make a complaint, and 2) demand a prompt solution.You should write about 100 words on the ANSERE SHEET.Do not sign your own name at the end of the letter. Use “Zhang Wei” instead.Do not write the address. (10 points)
正确答案：
参考范文
To whom it may concern,
I’m writing to complain about quality problems of the electronic dictionary that I bought from your online store last Friday.
First of all, there is big noise when it works, which has brought me much inconvenience when I use it. Besides, it broke down all of a sudden yesterday. I tried several times to reboot it, but it just didn’t work. As a regular customer of yours, I feel rather disappointed with this purchase.
For all these problems, I strongly request that you can either send me a brand-new one or offer me a full refund. I will appreciate your prompt solution. I’m looking forward to your reply.
Yours,
Zhang Wei
参考译文
敬启者：
我写信是为了投诉上周五在你们网店购买的电子词典的质量问题。
首先，用的时候它发出很大的噪声，这给我的使用带来极大不便。另外，昨天它忽然就坏了。我试着重启了几次，依然不能工作。作为你们的常客，我对此次购物十分失望。
针对所有这些问题，我强烈要求你们给我寄一台全新的电子词典或者全额退款。我将感谢你们及时的解决方案，期待你们的回信。
谨上，
张伟
答案解析：
本篇作文考查的是投诉信，要求考生向网上商店的客服中心投诉购买的电子词典出现了问题，并要求对方马上给出解决方案。首段开门见山指明写作目的：投诉电子词典出现的问题；第二段描述商品的质量问题；最后一段要求对方及时解决。写作时注意信件格式，以及投诉信的语气和措辞。
2、Part B48. Directions:Write an essay based on the following table. In your writing, you should 1) describe the table, and 2) give your comments.You should write at least 150 words.Write your essay on the ANSWER SHEET. (15 points)
正确答案：
参考范文
The table above gives the information about the survey of staff’s job satisfaction in a certain company. Among the three groups classified by age, employees aged above 50 have the largest percentage of satisfaction, which amounts to 40%; while employees between 41 and 50 years old comes the last, with shocking 0%. Meanwhile, workers in their 40s account for the greatest proportion of dissatisfaction. 50% of those under 40 years old are not clear about job satisfaction.
A great many reasons might have contributed to the differences, but I would like to lay stress on the following two reasons. First, those over 50 years old have accumulated much experience and certain achievements, resulting in higher salaries and positive attitude toward their work. It is no surprising that they are more satisfied with their jobs. On the contrast, owing to the enormous life and financial pressure and the anxiety brought by mid-life crisis, middle-aged people in their forties suffer confusion and disappointment more frequently, which leads to difficulties in enjoying in work.
Taking all the above analysis into consideration, we can evidently reach a conclusion that different age group have different satisfaction levels. The company should figure out strategies to improve the job satisfaction among employees between 41 and 50 years old.
参考译文
上表为某公司员工满意度调查的信息。在三个以年龄划分的人群中，50岁以上的员工中对工作满意的人数占比最多，为40%；而41到50岁的员工满意人数最少，是令人震惊的0%。同时，40岁至50岁的员工不满意占比最大。40岁以下的员工中50%的人并不清楚自己对工作的满意度。
许多原因可能导致了这些差异，但我想强调以下两个原因。首先，那些50岁以上人群已经积累了很多工作经验和一些工作成果，这使他们工资更高，对工作的态度更积极。因此他们对工作更满意不足为奇。与之对比的是，由于巨大的生活和经济压力以及中年危机带来的焦虑感，40多岁的中年员工更加频繁地感到迷茫和失望，这导致他们很难享受工作。
考虑到上述分析，我们可以得出，不同年龄群体的人工作满意度不同的结论。公司应该制定策略提高40多岁的中年员工的满意度。
答案解析：
题目分析
本篇作文属于图表类作文，需要分析数据变化以及数据间的关系。表格涉及两个维度：员工年龄及对应的满意度，由于数据较多，可选取极值（最大值、最小值）进行比较。
文章大纲
第一段：分析数据——满意度最高的是50岁以上人群，满意度最低的是41-50岁人群（同时也是不满意度最高的人群），小于等于40岁的人群中50%的人不清楚。
第二段：分析原因——50岁以上的人已经有一定的工作经验和工作成就，薪水高，心态好；41-50岁人群处于中年危机加之生活、经济压力大，因而对现状不满。
第三段：给出评价——公司应该制定策略提高中年员工的满意度。
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