Question 8 is based on the conversation you have just heard.

听力原文

M: Hello, you’re through to customer service. This is Michael speaking. (8) [Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.] What can I help you with today?

W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. (9) [I’m just calling to inquire when I will be able to get my money back.] It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything.

M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please?

W: It’s 389460. 

M: OK, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday, but this seems to be a problem with your card number.

W: (10) [My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday.] Maybe the bank canceled my old one before you’ve made the payment.

M: (11) [Well, you’ll need to update your card details directly on our website.] Just make sure you’re logged in, and then under the description of your personal information, you should see an option for updating payment methods.

W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you so that the payment will be made tomorrow morning.

W: Thank you very much.

8. Why does the man have his conversation with the woman recorded?

解析：B。在录音一开头男士就提醒女士通话会被录音，接着说到目的可能是为了以后的培训（in the future for training purposes）。B项与此内容相符，For future training purposes是对录音中in the future for training purposes的同义替换，因此选B。

错项排除：A项利用录音中出现的company和recorded进行干扰，但录音中是说通话会被录音（being recorded），并不是说录音是为了公司记录（records），故A项错误。C项的company’s rule在录音中无依据，故排除。D项利用录音中的make sure和information进行干扰，但录音中是说确保登录进去，然后在个人信息栏下面更新支付方法，并没有说确保信息安全，D项细节拼凑，故排除。