Question 9 is based on the conversation you have just heard.

听力原文

M: Hello, you’re through to customer service. This is Michael speaking. (8) [Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.] What can I help you with today?

W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. (9) [I’m just calling to inquire when I will be able to get my money back.] It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything.

M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please?

W: It’s 389460. 

M: OK, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday, but this seems to be a problem with your card number.

W: (10) [My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday.] Maybe the bank canceled my old one before you’ve made the payment.

M: (11) [Well, you’ll need to update your card details directly on our website.] Just make sure you’re logged in, and then under the description of your personal information, you should see an option for updating payment methods.

W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you so that the payment will be made tomorrow morning.

W: Thank you very much.

9. What is the woman’s purpose of calling the furniture company?

解析：C。录音中女士提到，最近买了一把办公椅，大约一周前退货了（returned it），打电话只是想问一下什么时候钱能退回来（get my money back）。C项与此内容相符，其中get...money back为原词复现，the returned chair对应录音中的returned it，因此C项为正确答案。

错项排除：A项利用录音中的customer reference number进行干扰，但录音中是男士询问女士的客户服务编号，并非女士问男士，故A项排除。B项利用录音中的office chair和inquire进行干扰，但录音中是说女士买了一把办公椅（office chair），打电话是想问（inquire）退款何时能到，并非询问价格，故排除。D项利用录音中的customer service进行干扰，但make complaints在录音中无依据，故排除。