Question 10 is based on the conversation you have just heard.

听力原文

M: Hello, you’re through to customer service. This is Michael speaking. (8) [Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.] What can I help you with today?

W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. (9) [I’m just calling to inquire when I will be able to get my money back.] It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything.

M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please?

W: It’s 389460. 

M: OK, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday, but this seems to be a problem with your card number.

W: (10) [My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday.] Maybe the bank canceled my old one before you’ve made the payment.

M: (11) [Well, you’ll need to update your card details directly on our website.] Just make sure you’re logged in, and then under the description of your personal information, you should see an option for updating payment methods.

W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you so that the payment will be made tomorrow morning.

W: Thank you very much.

10. What does the woman say about her bank card？

解析：D。录音中女士提到，她在周二收到了新卡，可能在男士公司打款之前银行注销了她的旧卡。D项与此内容相符，其中was issued a new card对应录音中的It was sent to me on Tuesday，此处的It指的就是前一句话中的new card，因此选D。

错项排除：录音中男士提到女士需要更新她的银行卡信息，并非女士自己说的，故A项排除。B项中的forget、C项的lost在录音中无依据，故均可排除。