Question 11 is based on the conversation you have just heard.

听力原文

M: Hello, you’re through to customer service. This is Michael speaking. (8) [Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.] What can I help you with today?

W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. (9) [I’m just calling to inquire when I will be able to get my money back.] It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything.

M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please?

W: It’s 389460. 

M: OK, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday, but this seems to be a problem with your card number.

W: (10) [My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday.] Maybe the bank canceled my old one before you’ve made the payment.

M: (11) [Well, you’ll need to update your card details directly on our website.] Just make sure you’re logged in, and then under the description of your personal information, you should see an option for updating payment methods.

W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you so that the payment will be made tomorrow morning.

W: Thank you very much.

11. What does the man advise the woman to do?

解析：C。在录音中男士提到，女士需要直接在他们的网站上更新银行卡信息。C项内容几乎全部原词复现，符合题意，故为正确答案。

错项排除：A项利用录音中的payment methods进行干扰，但Reconsider在录音中无依据，故排除。录音中男士提到，他会在公司的系统里为女士做一个记录（make a note），并非建议女士这样做，故B项排除。D项利用录音中的personal information和company’s website进行拼凑，但录音中是说在个人信息描述（description of your personal information）下面，可以看到一个支付方式的选项，并不是让女士上传她的个人信息，故D项排除。