Question 14 is based on the conversation you have just heard.

听力原文

W: Hi, Max. How are you? Listen. (12) [I wanted to ask you about ordering shopping online.] I’ve never done it before and I know that you’ve been doing it for ages.

M: Sure. I love getting my shopping delivered. It makes life so much simpler—no carrying heavy shopping bags in the rain, (13) [or trying to park the car in those huge supermarket car parks then not being able to find it again after you come out of the shops.]

W: But there must be some problems. I mean, (14) [how do you know that you won’t get bad fruit, or that the eggs won’t be broken?]

M: Oh, come on. The food is exactly the same as the stuff you buy in a conventional shop. They aren’t going to deliver you food that is out of date. And if you get a broken egg, well, that could happen in a conventional shop, too. If anything is really wrong, you can just take photographs of the damage, and they will give you the money back or replace the item.

W: How about delivery fees? Is it not more expensive to get everything delivered?

M: (15) [I actually found that it was cheaper for me,] as I live quite far away from my local supermarket. So with the deliveries, I’m actually saving on petrol.

W: I never thought of that. If you aren’t driving your own car, then you are saving on fuel. Right, you’ve convinced me. I’m going to go on the computer now and give it a try. So, which supermarket do you think is the best to order from?

M: Oh, no. That’s definitely up to you. Otherwise, we’ll be here all day.

14. What is the woman’s concern about shopping online? （女士对网购有什么担忧？）

解析：C。录音中女士担心网购买到的水果会坏或者鸡蛋会碎，由此可知女士担心的是食品质量问题，故C项正确。

错项排除：录音中男士表示，如果收到破损的货物，商家会退钱或换货，这虽然属于售后服务（after-sales service）和换货政策（replacement policy）的范畴，但并非女士的担忧，故A、B项错误。D项在录音中未提及，故排除。