Being an information technology, or IT, worker is not a job I envy. They are the ones who, right in the middle of a critical meeting, are expected to instantly fix the projector that’s no longer working. They have to tolerate the bad tempers of colleagues frustrated at the number of times they’ve had to call the help desk for the same issue. They are also the ones who know there are systems that are more powerful, reliable and faster, but their employer simply will not put up the funds to buy them.

        According to a recent survey, employees who have a job reliant on IT support consider IT a major source of job dissatisfaction. Through no fault of their own, they can suddenly find their productivity deteriorating or quality control non-existent. And there’s little they can do about it.

        The experience of using IT penetrates almost the entire work field. It has become a crucial part of employees’ overall work experience. When IT is operating as it should, employee self-confidence swells. Their job satisfaction, too, can surge when well-functioning machines relieve them of dull tasks or repetitive processes. But if there’s one thing that triggers widespread employee frustration, it’s an IT transformation project gone wrong, where swollen expectations have been popped and a long list of promised efficiencies have been reversed. This occurs when business leaders implement IT initiatives with little consideration of how those changes will impact the end user.

        Which is why managers should appreciate just how influential the IT user experience is to their employees, and exert substantial effort in ensuring their IT team eliminate programming errors and application crashes. Adequate and timely IT support should also be available to enable users to cope with technological issues at work. More importantly, IT practitioners need to understand what employees experience mentally when they use IT.

        Therefore, businesses need to set up their IT infrastructure so that it is designed to fit in with their employees’ work, rather than adjust their work to fit in with the company’s IT limitations.

解析：D。根据题干中的business leaders和implementing new IT initiatives可定位至原文第三段最后一句。该句提到，倘若企业领导者在实施信息技术计划时没有将这些变化将如何影响终端用户考虑在内，信息技术改造项目可能就会出现问题。也就是说，在实施新的信息技术计划之前，企业的领导者应该事先考虑到该计划对终端用户，也就是员工的影响。D项与此内容相符，其中的possible effects对应第三段最后一句中的how those changes will impact，their employees则对应the end user，故D项为正确答案。

错项排除：A项和C项分别利用原文第三段中的expectations和swollen设置干扰，但原文中未提及“考虑客户期望”或“培训员工的成本”等相关信息，故排除A、C两项。B项利用第三段中的a long list of promised efficiencies设置干扰，但此处说的是，信息技术改造项目出问题会导致一系列承诺要提高效率的方法被推翻，而不是建议企业领导者提前列出这样一份清单，B项曲解了原文的意思，故错误。