Question 12 is based on the conversation you have just heard.

Conversation Two

听力原文

W: Hello, Mr. Brown. I was expecting your call. (12) [My secretary told me you were having some problems with the wooden table.] Is that right?

M: No, no, the table is fine. (12) [The problem is the chairs.]

W: Oh, the chairs. So, what exactly is the issue?

M: Well, put simply, these are not the chairs my wife and I selected in your store last week. There must have been some confusion with our order.

W: Oh, I see. I’m looking through my files now, and I see that the delivery was this morning. Is that correct?

M: Yes.

W: (13) [Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?]

M: Sure. These have a flat back with a rounded top, and are very heavy. They’re light brown and look kind of cheap. The ones we ordered were dark brown to match the table.

W: Right, of course. It says here you purchased the Arlington table and four Milano chairs. As you said, there must have been some confusion with the order. I’m terribly sorry. (14) [We will send a van to collect those four and replace them with the Milano you purchased.] Will tomorrow 9 a.m. be okay, Mr. Brown?

M: Yes, that would be great. Thank you.

W: Good. Did everything else you ordered from us arrive okay?

M: Yes, I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here, and the sofa. Yes, we haven’t noticed anything else wrong or missing. But if we do, we will certainly let you know.

W: Okay, great. (15) [Once again, I’m sorry for the confusion and trouble caused.]

12. Why did the man call the woman?

解析：B。四个选项均以He开头，并且都出现了furniture一词，推测题目可能会问与男士及其家具相关的信息。录音开头女士说自己在等男士来电，由此可知是男士先给女士打的电话。女士问男士他订购的桌子有没有问题，男士回答说桌子没有问题，有问题的是椅子，由此可知男士对送到他家的椅子存在疑问，所以打电话给女士询问，故B项为正确答案。

错项排除：录音中没有提及refund，故A项排除。根据录音可知，男士订购的家具已经送到了他家，不存在修改配送时间或订购家具的情况，故C、D两项排除。