Question 1 is based on the conversation you have just heard.

听力原文

M: Good morning, Safe House Insurance. My name is Paul. How can I help you today?

W: Morning. I wouldn’t say that it’s good from where I am standing. This is Miss Wilson, and this is the third time I’ve called this week since receiving your letter about our insurance claim. (1) [I’m getting a little fed up with my calls about my claim being completely disregarded.] 

M: Miss Wilson, thank you for calling back. Can I take some details to help me look at your claim?

W: It’s Miss May Wilson of 15 South Sea Road in Cornwall. And the details are that our village was extensively flooded two months ago. (2) [The entire ground floor of our cottage was submerged in water,] and five of us have been living in a caravan ever since. You people are still withholding the money we are entitled to over a bizarre technical detail. And it’s not acceptable, Paul! 

M: Miss Wilson, according to the notes on your account, (3) [the bizarre technical detail that you mentioned refers to the fact that you hadn’t paid house insurance the month before the incident.] 

W: That money left our account. And now that you should be paying out, you are suddenly saying that you didn’t receive it on time. I’m really skeptical about this claim.

M: The contract does say that any missed payment in a year will affect the terms and conditions of the insurance contract and may affect claims. Of course, I can pass you on to my manager to talk to you more about this.

W: I’ve already spoken to him and you can tell him I’m furious now, (4) [and that your company has a lawsuit on its hands. You will be hearing from my lawyer.] Goodbye.

1. What is the woman complaining about?   （女士在抱怨什么？）

解析：B。四个选项均包含She或Her，且都是在说某件事情没有做到或是没有做好，预判题目可能与某位女性所遇到的问题有关。在录音开头，女士说这是她本周内第三次给安居保险公司打电话，并抱怨说自己的索赔电话完全被无视，这让她有点受够了。B项与此内容一致，其中Her claim对应录音中的calls about my claim，has been completely disregarded对应录音中的being completely disregarded，故B项为正确答案。

错项排除：录音开头提到，女士收到了安居保险公司有关保险索赔的回信，A项与此内容相悖，故排除。在录音结尾处，女士说她已经和安居保险的经理谈过了，C项与此内容相悖，故排除。录音中虽然提到女士的房子遭遇了洪灾，但没有说是否得到了及时的修缮，而且由整个对话可知，女士给安居保险公司打电话主要是为了索要保险赔偿金，与房屋修缮无关，故排除D项。