Question 2 is based on the conversation you have just heard.

听力原文

M: Good morning, Safe House Insurance. My name is Paul. How can I help you today?

W: Morning. I wouldn’t say that it’s good from where I am standing. This is Miss Wilson, and this is the third time I’ve called this week since receiving your letter about our insurance claim. (1) [I’m getting a little fed up with my calls about my claim being completely disregarded.] 

M: Miss Wilson, thank you for calling back. Can I take some details to help me look at your claim?

W: It’s Miss May Wilson of 15 South Sea Road in Cornwall. And the details are that our village was extensively flooded two months ago. (2) [The entire ground floor of our cottage was submerged in water,] and five of us have been living in a caravan ever since. You people are still withholding the money we are entitled to over a bizarre technical detail. And it’s not acceptable, Paul! 

M: Miss Wilson, according to the notes on your account, (3) [the bizarre technical detail that you mentioned refers to the fact that you hadn’t paid house insurance the month before the incident.] 

W: That money left our account. And now that you should be paying out, you are suddenly saying that you didn’t receive it on time. I’m really skeptical about this claim.

M: The contract does say that any missed payment in a year will affect the terms and conditions of the insurance contract and may affect claims. Of course, I can pass you on to my manager to talk to you more about this.

W: I’ve already spoken to him and you can tell him I’m furious now, (4) [and that your company has a lawsuit on its hands. You will be hearing from my lawyer.] Goodbye.

2. What is the problem the woman’s family encountered?（女士的家里遇到了什么问题？）

解析：B。四个选项中均出现了flood，再结合选项关键词caravan、cottage和house，预判题目可能与洪水带来的财物损失有关。录音中，女士提到自己的村子在两个月前遭遇了洪灾，家里房子的整个底层都被水淹没。B项与此内容一致，其中ground floor of...cottage属于原词复现，was flooded对应录音中的was submerged in water，因此B项为正确答案。

错项排除：A项利用录音中出现的caravan和flood设置干扰，但录音中说的是，因为家里遭遇洪灾，女士一家五口只能暂时住在旅行拖车里，A项属于细节拼凑，故排除。C项利用录音中出现的entire和flood设置干扰，录音中只说到女士家房子的整个底层被水淹没，而不是整座房子被冲毁，故排除C项。录音中未提到房子的屋顶（roof）是否被洪水冲塌，故排除D项。