Question 3 is based on the conversation you have just heard.

听力原文

M: Good morning, Safe House Insurance. My name is Paul. How can I help you today?

W: Morning. I wouldn’t say that it’s good from where I am standing. This is Miss Wilson, and this is the third time I’ve called this week since receiving your letter about our insurance claim. (1) [I’m getting a little fed up with my calls about my claim being completely disregarded.] 

M: Miss Wilson, thank you for calling back. Can I take some details to help me look at your claim?

W: It’s Miss May Wilson of 15 South Sea Road in Cornwall. And the details are that our village was extensively flooded two months ago. (2) [The entire ground floor of our cottage was submerged in water,] and five of us have been living in a caravan ever since. You people are still withholding the money we are entitled to over a bizarre technical detail. And it’s not acceptable, Paul! 

M: Miss Wilson, according to the notes on your account, (3) [the bizarre technical detail that you mentioned refers to the fact that you hadn’t paid house insurance the month before the incident.] 

W: That money left our account. And now that you should be paying out, you are suddenly saying that you didn’t receive it on time. I’m really skeptical about this claim.

M: The contract does say that any missed payment in a year will affect the terms and conditions of the insurance contract and may affect claims. Of course, I can pass you on to my manager to talk to you more about this.

W: I’ve already spoken to him and you can tell him I’m furious now, (4) [and that your company has a lawsuit on its hands. You will be hearing from my lawyer.] Goodbye.

3. What has caused the so-called “bizarre technical detail”, according to the man?（据男士所说，是什么造成了所谓“奇怪的技术细节”？）

解析：A。四个选项均提到了女士这一方的过错，预判题目可能与此相关。在录音中间，男士提到所谓“奇怪的技术细节”指的是女士在事故发生前的一个月没有支付房屋保险费。A项与此内容相符，其中的failure对应录音中的hadn’t paid，house insurance属于原词复现，in time对应录音中的the month before the incident，因此A项为正确答案。

错项排除：B项利用录音中出现的incident设置干扰，但录音中说的是女士在家里遭遇洪灾事件之前（before the incident）没有缴清保险费，而不是女士对整个事件描述得不够准确，故排除。虽然在录音中，男士向女士解释了公司的赔付政策，但并没有说女士不了解保险公司的政策，故排除C项。录音开头女士虽然说收到了保险公司的来信，但没有提到女士对来信存在误解（misreading），故排除D项。