Part A

47. Directions:

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to

    1) make a complaint, and

    2) demand a prompt solution.

You should write about 100 words on the ANSERE SHEET.

Do not sign your own name at the end of the letter. Use “Zhang Wei” instead.

Do not write the address. (10 points)

参考范文

To whom it may concern,

I’m writing to complain about quality problems of the electronic dictionary that I bought from your online store last Friday.

First of all, there is big noise when it works, which has brought me much inconvenience when I use it. Besides, it broke down all of a sudden yesterday. I tried several times to reboot it, but it just didn’t work. As a regular customer of yours, I feel rather disappointed with this purchase.

For all these problems, I strongly request that you can either send me a brand-new one or offer me a full refund. I will appreciate your prompt solution. I’m looking forward to your reply.

Yours,

Zhang Wei

参考译文

敬启者：

我写信是为了投诉上周五在你们网店购买的电子词典的质量问题。

首先，用的时候它发出很大的噪声，这给我的使用带来极大不便。另外，昨天它忽然就坏了。我试着重启了几次，依然不能工作。作为你们的常客，我对此次购物十分失望。

针对所有这些问题，我强烈要求你们给我寄一台全新的电子词典或者全额退款。我将感谢你们及时的解决方案，期待你们的回信。

谨上，

张伟

本篇作文考查的是投诉信，要求考生向网上商店的客服中心投诉购买的电子词典出现了问题，并要求对方马上给出解决方案。首段开门见山指明写作目的：投诉电子词典出现的问题；第二段描述商品的质量问题；最后一段要求对方及时解决。写作时注意信件格式，以及投诉信的语气和措辞。